Cancelling Order FAQ

How do I cancel my order?

Since our ultimate goal is to ship out customers’ orders as quickly as possible, there is only a small window of time when your order can be canceled. To view your orders that can be canceled, just log into your account and click this link:

My Cancellable Orders

Or log into your account and click on the My Account tab, and under the section titled My Orders click on View the orders I may cancel and any orders that you may cancel will appear. Simply choose to view the order you wish to cancel and then you may click the Cancel Order button on the bottom right. Clicking the Cancel Order button will immediately cancel that order, place the products ordered back into your shopping cart, and issue you a full refund.

Any payment for your order will be refunded to your original payment method. If you paid with a credit card, your credit card will be issued a refund (or the transaction will be voided if you cancel your order the same day it was placed). If you pay through Paypal, your Paypal account will be refunded. If you paid with a store credit, your store credit account will be refunded. If you paid with a combination of a store credit and another payment method, the store credit and the other payment method will be refunded the amount that was used for each.

Important: Please keep in mind that if you cancel an order you have paid for with a credit card, the funds may have a hold on them for 1-3 days by your bank or credit card issuer. Please understand that these holds are completely out of our control. So, if you place a large order that will be close to your credit card limit and then cancel it, you may not be able to place a new order until those funds have been released by your bank or credit card issuer. We recommend in these instances that you contact your bank or credit card issuer to request they ‘release’ the hold that was placed on those funds so that you can use your card again without delay.

How do I make changes to my order?

The easiest way to make changes to your order is to cancel it online (see instructions above) and place a new order. Please do not send us a request through email for your order to be canceled, as it can take anywhere from 24-48 hours before emails are responded to and your order will most likely will have already been processed.