Shipping Information
Our Team is committed to delivering your products as quickly as possible, knowing you are eager to try them out. We offer a variety of shipping carriers and options such as Free Shipping, Flat Rate Shipping, Express Delivery and Rush Processing. See the options listed on this page for more information.
Note: Keep in mind that while we may process your order, we do not ship on weekends or holidays.
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SHIPPING CARRIERS
To get you onto your next level of cycling as quickly as possible, we offer multiple shipping options. USPS (United States Postal Service), UPS (United Parcel Service), OnTrac, FedEx, or DHL Worldwide Express. And no worries, all your options have tracking available and are insured.
SIGN FOR DELIVERY (SIGNATURE WAIVER)
We care about your items as much as you do, so to help you keep peace of mind of when your package is delivered, we default to having a signature required for delivery. But there is always the option to not sign for delivery if you prefer.
Important: Orders containing HazMat items or paid for using PayPal don’t have the option to opt-out of signing on delivery.
If you would like to sign for your package (i.e., they can't deliver it unless someone signs for it), then in the shipping options leave the “signature for delivery” box UNCHECKED.
If you don't want to sign for your package (i.e., they can leave it on your porch), then in the shipping options make sure that you CHECK the “signature for delivery” box.
SHIPPING TIMES
Want to get your items the fastest? Orders placed by 2:00pm PST typically ship same day.
However, during weekends, holidays, and unexpected spikes in order volume, it make take us a little bit longer to get your order out.
Please note that "Usually ships in 2-3 days" indicates how long an item takes to process before leaving our warehouse. The total delivery time will be the processing time, plus the delivery time of whatever shipping method you select.
SHIPPING OPTIONS / DELIVERY OPTIONS
Let’s face it, no one really likes paying shipping. You’re already purchasing an incredibly cool new bike and adding shipping on top of the taxes and fees feels like a leaky tire on the road of fun.
It’s because of that bothersome shipping fee that we decided to change how we do shipping.
Enter in our “Super Saver Shipping.” In short, when you shop with us, you’ll almost never* have to pay full price on shipping.
With our Super Saver Shipping, Performance Bicycle pays a portion, if not all, of the shipping cost. So you can focus on getting on the road with your crew instead of doing math.
Just a heads up, orders using our “Super Saver Shipping” method may take up to 10 business days for delivery as we use the most cost-effective shipping option.
*Super Saver Shipping does not apply to clearance items.
We are happy to announce that we offer free shipping on most orders over $99 within the 48 contiguous United States (excluding taxes, fees, & gift certificates)*.
Cycling can become a serious hobby and there is much to explore, so hitting free shipping when you are already spending $99 we think is a good deal.
On product pages with orders that exceed $99, you will see either the text “Free Shipping Eligible” or “Super Saver Shipping,” don’t worry they mean the same thing!
We use the most cost-effective shipping option, so orders using our Free Shipping method may take up to 10 business days.
Offer applies to eligible orders shipped within the contiguous 48 United States. Orders shipped to P.O. Boxes, Military APO/FPO address, Alaska, and Hawaii are often eligible to receive free shipping but not guaranteed.
*Important: Orders ineligible for this option include, but may not be limited to oversized, hazardous materials, and items on clearance.
$4.99 Flat Rate Shipping applies to merchandise sitewide with smaller and lighter shipping requirements. All eligible items including clothing, parts, tires, accessories, nutritional items and more, will be marked with the text “$4.99 Flat Rate shipping.”
There are no minimum order values to meet! So you can order as often, or get as many items as you want, for only $4.99. We understand there are just some parts you’ll need to regularly purchase, and we want those to get to you as conveniently as possible.
Offer applies to all eligible orders shipped within the contiguous 48 states where multiple carries are available. Orders shipped to P.O. boxes and military APO/FPO addresses are eligible to receive “Discount Super Saver Shipping” .
Need to rush your order? You will see the option “Rush Processing” under the Shipping Option section during checkout. This option allows you to pay a nominal handling fee to give your order a boost in priority handling so that your order is printed, pulled, and shipped faster than other orders.
We want to be your local bike shop that just happens to live online – that means being able to add that personal flexibility you’d expect at a storefront.
This option is FREE to our VIP Platinum Members.
Need to receive your order by a certain date and unsure which shipping option to choose?
Need our fastest delivery service? We’ve got you covered! Your estimated delivery date will be listed for each shipping method during checkout.
To see your express delivery shipping options, please check the box labeled “Show all Shipping Options.”
Do you usually ride with your crew on Sunday and need a Saturday delivery? We’ve got you covered! Your Saturday delivery dates will be listed for each shipping method during checkout.
To see your Saturday shipping options, please check the box labeled “Saturday Delivery.”
Note: USPS Saturday deliveries are not always guaranteed.
ADDITIONAL FEES AND REGULATIONS
Government regulations require that we ship hazardous materials within the contiguous United States (excluding Alaska, Hawaii, and Puerto). Shipments with hazardous materials must be sent via UPS Ground Shipping. Additional fees may apply to hazardous materials.
Shipping FAQ.
We want you to have all the information you need when purchasing. All shipping options and pricing will be shown before you finish your checkout and complete your order. If you want to estimate prices ahead of time, place the desired items into your shopping cart and start the checkout process (you will need to either log-in or continue to checkout as a guest).
If you would LIKE to sign for your package (i.e., they can’t deliver it unless someone signs for it), then in the shipping options leave the “signature for delivery” box UNCHECKED. See below:
If you DON’T want to sign for your package (i.e., they can leave it on your porch), then in the shipping options make sure that you CHECK the “signature for delivery” box. See below:
Orders placed by 2:00pm PST typically ship same day. So order before 2pm to start the shipping process as early as possible.
However, during weekends, holidays, and unexpected spikes in order volume, it make take us a little bit longer to get your order out. We will still work as quickly to get your order to you – we want you back on the road or trail ASAP!
For and estimation of how long it may take for your order to be processed, please read below for an estimated shipping timeline.
| Shipping Carrier Selected | Typically Ships Within (Business Days) |
|---|---|
| UPS Next Day, 2 Day | Same Day* |
| UPS 3-Day | 1 Day |
| USPS Priority Mail / Express Mail | 1 Day |
| UPS Ground, OnTrac | 1 Day |
| USPS First Class Mail, Parcel Post | 1 - 2 Days |
| UPS -> Post Office (UPS SurePost or UPS Mail Innovations) | 1 - 2 Days |
| FREE Super Saver Shipping | 1 - 2 Days |
Again, the times listed above are estimated and we do not guarantee that orders will leave within those time frames. Weekends and holidays DO NOT count as days of shipping.
*Processing time is dependent on order volume. An estimated delivery date will be provided during checkout.
For some products, shipping times may be a little longer than others. In this example, we expect it will take 2-3 days for the product to be processed and shipped from our warehouse. After this processing period, the package will be shipped to you at whatever shipping speed you select at checkout.
We know having to pay full price for shipping can be the sole reason you decide not to make a purchase online, which doesn’t work well for you or us!
At Performance Bikes you’ll almost never* have to pay full price for shipping ever again. Helping us be your “local bike shop” online.
- For orders under $99, we will cover a portion of the shipping cost for you, meaning you only have to pay a fraction of what shipping your order to you would normally cost.
- For orders over $99, if eligible, we will cover all of the shipping for you (meaning shipping is free for you).
- For orders over $99 that are ineligible for our free shipping option (such as orders that are oversized or contains hazardous materials), we will cover a portion of the shipping cost for you. Again, this means you only have to pay a fraction of what shipping your order to you would normally cost.
Our “Super Saver Shipping” will always show up on our checkout page. You will see the label, like below, and the default option selected will be the Super Saver Shipping method. Sometimes shipping will be free and other times you get a heavily discounted shipping cost. Because boo on full price shipping.
Orders using our “Super Saver Shipping” method may take up to 10 business days for delivery as we use the most cost-effective shipping option.
Note: Orders that contain hazardous materials have to pay a hazard shipping fee which we do not cover for you.
*Super Saver Shipping does not apply to clearance items.
When shipping to a P.O. Box, Military APO/FPO address, Alaska, or Hawaii you will always receive our Super Saver Shipping*, meaning you almost never have to pay full price for shipping.(take that contiguous US!)
Yet, the final amount you’ll pay for shipping all depends on the items you are ordering.
For orders over $99 shipped to one of these addresses, you’ll always get our Super Saver Shipping and sometimes you’ll even receive our Free Shipping option.
Eligibility for the Free Shipping option is dependent on the items you are ordering. We have a lot of different products so pay attention.
You can see what shipping will be ahead of time. To determine what you’ll pay (or not pay) for shipping, place your desired items into your shopping cart and start the checkout process. You’ll need to either log-in or continue to checkout as guest.
*Important: Super Saver Shipping does not apply to clearance items.
When your order exceeds $99* you’ll either see the text “Free Shipping Eligible” or the text “Super Saving Shipping” on the product detail pages.
It will show up as “FREE Shipping Eligible” like below:
You might also see “Super Saver Shipping” like below:
You’ll know if your order gets free shipping once you land on the checkout page and see FREE next to one of the shipping options, like below:
Some restrictions apply: Canceling items, changing your shipping address and/or shipping method, or combining orders may affect your cart’s free shipping eligibility.
Items ineligible for free shipping include (but may not be limited to):
- Oversized Items
- Hazardous Materials
- Unique Addresses
Orders using our Free Shipping method may take up to 10 business days for delivery as we use the most cost-effective shipping option.
Offer applies to eligible orders shipped within the contiguous 48 United States. Orders shipped to P.O. Boxes, Military APO/FPO address, Alaska, and Hawaii are often eligible to receive free shipping but not guaranteed, but we really try to get you free shipping.
Important: Bikes are generally considered oversized items and while you may not receive free shipping you will still receive our Super Saver Shipping discount. Which is helpful because we are a bike shop.
*Order must exceed $99 before taxes and fees.
It applies to merchandise with smaller and lighter shipping requirements.
Eligible items will be marked with the text “$4.99 Flat Rate Shipping.”
There are no minimum order values to meet! So, you can order as often, or get as many items as you want, for only $4.99. We understand there are just some parts you’ll need to regularly purchase, and we want those to get to you as conveniently as possible.
Orders eligible* for our $4.99 Flat Rate Shipping, will ship via the most cost-effective shipping method; this will typically be UPS Ground but may ship via UPS Air when applicable.
Orders shipped using this method may take 3-7 business days for delivery.
Offer may be used in conjunction with other promotions. Canceling items, combining orders, or changing your shipping address or shipping method may affect your order’s eligibility for our $4.99 Flat Rate Shipping.
How do I take advantage of this shipping offer?
- Place merchandise marked with $4.99 Flat Rate Shipping text in your shopping cart
- Proceed to checkout
- Select the $4.99 Flat Rate Shipping option
- Complete checkout process
- Enjoy $4.99 Flat Rate Shipping!
Yes! We call this “Rush Processing.”
On the checkout page, you will see this option below. Make sure you check the box.
This will allow you to pay a $3.99 handling fee to give your order a boost in priority handling so that your order is printed, pulled, and shipped faster than other orders. We want to be your local bike shop that just happens to live online – that means being able to add that personal flexibility you’d expect at a storefront.
100% To see your estimated delivery dates during checkout, check the box labeled “Show all Shipping Options.”
Please note UPS and USPS express services information below:
UPS Next Day Air, UPS Next Day Air Saver (1 Day), and UPS 2nd Day Air (2 Day):
Next Day Air orders received on Friday will be delivered on Monday. No deliveries will be made on Saturday, Sunday, or UPS observed holidays. Please note that a signature may be required before the delivery person can release the package.
USPS Express Mail (2-4 Days):
Express Mail orders shipped on Friday will be delivered Saturday or Monday. No deliveries will be made on Sunday or USPS observed holidays. Please note that a signature may be required before the delivery person can release the package.
Yes you can! If you select the Saturday delivery option under the section “Shipping Options,” only the shipping methods that provide Saturday delivery will be shown on the screen. We are glad we can provide multiple carrier options to adjust to what you need.
Important: USPS may show up, but they are not guaranteed to deliver on Saturdays. To guarantee a Saturday delivery, please be sure to choose the guaranteed Saturday delivery options available with UPS (these are shown as the higher priced options).
